FAQs
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What payment methods do you accept?
We accept VISA, MasterCard, PayPal, American Express, and more. -
How do I track my order?
You’ll receive a tracking number via email once your order is shipped. -
What is the estimated shipping time?
Goods shipped from China typically take 7-14 business days for delivery. Goods shipped from European warehouses typically take 3-6 business days for delivery. -
How to get faster delivery?
If you want to get your hands on e-cigarettes quickly, consider buying goods from a European warehouse. -
What is your return policy?
We offer a 30-day return policy for refunds or exchanges. Items must be in original condition. -
How do I return an item?
Contact our customer service for return instructions. -
Can I specify flavors for random flavor products?
Flavors are arranged randomly, but we try to include a variety. Leave a note at checkout for specific requests. -
Do you offer international shipping?
Yes, we ship to most countries and take care of customs clearance. -
What if I receive a damaged or defective item?
Contact customer service for a replacement or refund. -
How can I contact customer service?
Reach us via email, whatsapp, or live chat on our website. -
Can I trust your products and services?
Check our reviews on TrustPilot. We also support PayPal buyer protection.
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